Frequently Asked Questions

FAQs

Please see some answers to our commonly asked questions.

Manage your membership
Please see our resources and tips to manage your membership via our Active World app.

Learn More


Contact Us
We are always interested in your feedback to help improve the services at Trust House Recreation Centre. Please talk to one of our friendly staff members or submit an enquiry via the Contact Us page.

Get In Touch

Our pool temperatures are monitored daily, however may fluctuate slightly due to weather.

25m Indoor Pool (7 lane) – 27.4°C

Indoor Leisure Pool/Hydro Slide – 30.2°C

Indoor Toddler Pool – 31.5°C

Spa – 37.5°C

Sauna – 74°C

Program Pool (5 lane) – 28.8°C

Outdoor Pool – Not heated

Outdoor Toddler Pool – Not heated

Dive Well – Not heated

Yes, you are able to share visit passes.

Yes, we do! Please let the staff know when you are signing up and they will be able to help you.

We accept the following concession cards on the criteria that they have a valid expiry date and that the card is shown upon your first visit for new concession memberships or each casual visit to the centre:

  • Community Services card
  • Pensioner & Senior card
  • Student card

Yes, members can place their membership on hold for up to 3 months per year for a one-off fee of $7. This can be self-managed via our Active World app, please see more information and directions on our Manage My Membership page.

Manage my Membership

As part of your membership agreement, we require 7 days written notice for any cancellations. You must fill in a cancellation request form at our centre. The cancellation forms are available on request at reception.

There are no cancellation fees. If your cancellation is due to a medical emergency or of a similar nature, please contact management with the details to discuss your options.

Become a member

We have a range of memberships to suit all fitness goals and budgets.
Join our community today.

Memberships